Frequently Asked Questions
Everything you need to know about elevating your home atmosphere with ScentSmoke.
What is the average shipping time for orders?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your fragrance oils safe for pets and children?
Yes, our oils are formulated to be non-toxic and paraben-free. However, we recommend keeping diffusers out of reach of pets and children and ensuring proper ventilation in the room.
What is your return policy if I don't like a scent?
We offer a 30-day satisfaction guarantee. If you are not happy with a fragrance, you can return the unused portion for a full refund or exchange it for a different scent.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I clean my ScentSmoke diffuser?
To maintain optimal performance, we recommend wiping the reservoir with a damp cloth and a small amount of white vinegar every two weeks to remove oil buildup.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary by location and will be calculated at checkout.