Returns & Exchanges
At ScentSmoke, we want you to be completely satisfied with your home fragrance experience. If you are not happy with your purchase, we offer a 30-day return policy for unused products in their original packaging.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your unused items, including all original labels and protective padding, to ensure the glass and ceramic components remain safe during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing